Last Updated: September 16, 2026
At Pathovix, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our platform to search for and book diagnostic tests with our participating laboratories.
We collect personal information that you provide to us when you inquire about or book an appointment, such as your name, email address, phone number, and location. We also collect the test details necessary to pass on to the diagnostic lab you choose for fulfilling the booking.
We use your information primarily to facilitate your inquiries and bookings. Specifically, we use it to:
To fulfill your booking, we must share your name, contact details, and required test information with the independent diagnostic laboratory you have selected. We do not sell or rent your personal information to third-party marketers. Partner labs are obligated to keep your health information confidential under their respective medical and legal guidelines.
We implement strict digital security measures to protect your personal information on our platform from unauthorized access, disclosure, or alteration. However, please note that no internet transmission is 100% secure.
We retain personal information only for as long as reasonably necessary to provide our services, facilitate bookings, maintain business and transaction records, comply with applicable legal and regulatory requirements, resolve disputes, and enforce our agreements. When personal information is no longer required for these purposes, we will take reasonable steps to delete or anonymize it, subject to applicable legal requirements.
Pathovix may use third-party services, including WhatsApp, to facilitate communication between users and participating laboratories. When you choose to contact a laboratory through WhatsApp, information included in the communication may be processed by WhatsApp and the selected laboratory in accordance with their respective privacy policies and terms. Pathovix does not control the privacy practices of third-party services and recommends that users review the applicable third-party terms and privacy policies.
We may use cookies and similar technologies to operate our website, remember preferences, understand website usage, improve our services, and maintain website security. Some cookies may be provided by third-party service providers. You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
You may have rights regarding your personal information, including the right to request access to, correction of, or deletion of your personal information, subject to applicable law. You may also have the right to withdraw consent where processing is based on consent and to raise a grievance regarding the processing of your personal information. To exercise applicable rights or raise a privacy-related concern, please contact us using the contact details provided below. We may need to verify your identity before processing certain requests.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
For privacy-related requests, complaints, or questions regarding the processing of your personal information, please contact: